Refund policy

Returns

We accept eligible return requests made within 30 days after delivery. To start a return, contact Sogessleep before sending an item back. Returns sent without prior authorization may not be accepted.

To be eligible for a standard return, the item must be purchased directly from Sogessleep, unused, unassembled, undamaged, and returned with all original parts, accessories, instructions, and packaging. Proof of purchase is required.

Because mattresses are personal-use products, opened, unwrapped, or expanded mattresses are not eligible for a change-of-mind return. This does not limit remedies for an item that arrives damaged, defective, or incorrect. Sogessleep does not offer a comfort trial unless a specific product page expressly states otherwise.

The following items are not eligible for a standard return: final-sale or clearance items, gift cards, custom items, items damaged after delivery, and items showing use, stains, odors, pet damage, improper care, improper assembly, or missing parts or packaging.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours when reasonably possible and include your order number, photos of the item and packaging, and a description of the issue. Keep the item and all packaging until we provide instructions.

After verification, we may provide replacement parts, a replacement item, repair instructions, a return, or a refund, depending on the issue and product. Sogessleep will arrange or cover reasonable return handling for a verified damaged, defective, or incorrect item.

Change-of-mind return costs

For an eligible change-of-mind return, the customer is responsible for return shipping or pickup costs. For large or heavy items, the actual carrier or freight charge may be deducted from the refund. We do not charge a separate restocking fee.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the delivery address. We can make a change only before the order enters fulfillment. After shipment, carrier rerouting, return shipping, or other charges may apply.

Refunds

We will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be submitted; your bank or card issuer may require additional processing time. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

If more than 15 business days have passed after we approved your refund, please contact us through our Contact page.