Returns & Warranty

We want customers to feel informed before ordering and supported afterward. Because mattresses, bed frames, and sofas behave differently in use and in transit, return eligibility may vary by product type. Returns Return requests must be made within the return window listed for the product at the time of purchase. To be eligible for return consideration, items generally must: - Be purchased directly from our store - Be in acceptable condition based on category-specific standards - Include proof of purchase - Follow any required trial or inspection period described on the product page Some products may require original packaging, while others may not. Certain clearance, final sale, custom, or heavily used items may not be eligible for return. Trial Periods If a product includes a trial period, the product page will state the applicable terms. Trial eligibility, required minimum-use periods, and pickup or return handling may vary by category. Return Shipping and Fees Return shipping responsibility, pickup coordination, restocking fees, and handling deductions depend on the product and return reason. If a product arrives damaged or incorrect, we will review the situation separately from standard buyer-remorse returns. Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us as soon as possible with: - Your order number - Photos of the product - Photos of the packaging - A short description of the issue We will review the claim and provide next steps. Warranty Warranty coverage varies by product and is intended to address eligible defects in materials or workmanship under normal residential use. Warranty coverage does not typically apply to: - Normal wear and tear - Cosmetic changes from regular use - Damage caused by misuse, abuse, or improper assembly - Damage caused by improper care or storage - Commercial or non-residential use unless explicitly stated How To Start a Claim To begin a return or warranty request, contact us through our support channel and include your order number and relevant photos. We may request additional information to evaluate the issue. For the most accurate return and warranty guidance, customers should always review the terms shown on the product page and any policy details published at checkout.